General Terms and Conditions

Order

When you place an order in the online store, an order confirmation will be sent to the email address you provided at the time of purchase. The order confirmation means that Midbec Tapeter has received your order.

A binding agreement is formed once the order has been confirmed and payment has been approved.

Midbec Tapeter reserves the right to correct any obvious errors in pricing, inventory status, product information, or other information on the website. If such a correction affects your order, we will contact you as soon as possible. 

When you shop with us, you must be at least 18 years old or have a parent or guardian's consent.

Changes and Cancellations

Please contact us as soon as possible if you want to change or cancel your order. If the order has already been processed, packed, shipped, or ordered from a supplier, it may be too late to make changes.

As a consumer, you have the right to cancel an order before the item has been delivered. If you cancel an order, we may be entitled to compensation for reasonable costs incurred in connection with the order, for example, if the item was ordered or manufactured specifically for you.

Prices

All prices on the website are listed in Swedish kronor, SEK, including VAT. Shipping costs apply unless otherwise stated and are displayed at checkout before you complete your order.

Midbec Tapeter reserves the right to adjust prices in cases such as:

• obvious errors
• technical errors
• changes from the supplier
• other circumstances beyond our control

Payment

Payment is made using the payment methods offered at checkout. Payment is processed through our partnership with Klarna AB. When using Klarna or other external payment services, the terms and conditions of the respective payment provider also apply.

For more information about Klarna's terms and conditions, see the checkout page during the purchase process or follow this link

Delivery

The estimated delivery time is listed in the product information and is for guidance only. In-stock products are usually shipped within 1–2 business days after the order is placed.

Delivery times typically range from 5 to 25 business days, depending on whether the item is in stock or must be ordered. During sales events, holidays, or periods of high demand, delivery times may be longer.

If your order includes several different products, it may be shipped in several separate packages.

Free shipping applies to orders of 2,000 SEK or more, including VAT. For orders under 2,000 SEK , a shipping fee of 80 SEK , including VAT, will be added.

You select the shipping method at checkout. Always make sure your contact information and shipping address are correct before completing your purchase, as these details cannot always be changed after the order has been placed.

We ship to addresses in Sweden, unless otherwise specified at checkout. Available shipping options are displayed at checkout and may vary depending on the item's size, weight, inventory status, and shipping address.

Midbec Tapeter is responsible for the goods until they have been delivered to the customer. 

Delayed Delivery

If the delivery is delayed, we will let you know as soon as possible.

If a product is delayed, you have rights under the Consumer Sales Act. Among other things, you may have the right to demand that the purchase be fulfilled or, in the event of a significant delay, to cancel the purchase.

If you wish to cancel a purchase due to a delayed delivery, please contact our customer service at [email protected]

The Swedish Consumer Agency states that if no delivery time has been agreed upon, the item is normally considered delayed after 30 days. If the delivery is delayed, the consumer may, in certain cases, demand delivery, compensation, or cancel the purchase.

Unclaimed Packages

Packages that are not picked up are automatically returned to us.

We reserve the right to charge you 250 SEK for return shipping, processing fees, and handling charges if a package is not picked up.

Failure to pick up a package does not count as a cancellation or withdrawal of the purchase. If you wish to exercise your right of withdrawal, you must clearly notify us in accordance with the instructions in the “Right of Withdrawal” section.

Therefore, always pick up your order within the time frame specified by the carrier or agent. If you have any questions about your package, please contact our customer service, and we'll be happy to assist you.

Right of Withdrawal

As a consumer, you have the legal right to cancel your purchase within 14 days when shopping online.

The cancellation period begins on the day you, or a person you have designated, receive the item. If your order is delivered in multiple packages, the cancellation period normally begins on the day you receive the last item in the order.

To exercise your right to cancel, you must clearly notify us that you wish to cancel your purchase. You can do this by contacting us via email at: [email protected]

Please enter:

• order number
• name
• which product(s) you wish to return
• number of rolls or products affected

You do not need to provide a reason for why you want to return the purchase.

You can also use the Swedish Consumer Agency's standard form for exercising your right of withdrawal, but this is not required.

The Swedish Consumer Agency states that consumers have a 14-day right of withdrawal by law when making online purchases and that these rules are mandatory.

Refunds Under the Right of Withdrawal

If you exercise your statutory right of withdrawal, we will refund the amount you paid for the item as well as any standard shipping costs for the delivery to you.

If you have chosen a shipping method that is more expensive than our standard shipping, the difference in cost for the more expensive shipping option will not be refunded.

Refunds will be issued using the same payment method used for the purchase, unless otherwise expressly agreed.

We will issue a refund no later than 14 days from the date we received your notice that you wish to cancel the purchase. However, we may delay the refund until we have received the item back or until you have provided proof that the item has been returned.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to goods that have been manufactured according to the customer's instructions or that have otherwise been clearly personalized.

This may apply, for example, to:

• custom-sized wallpaper
• custom-ordered wall murals
• photo wall murals produced specifically for the customer
• other products that have been manufactured or customized specifically to meet the customer's requirements

Optional 30-Day Return Policy

In addition to the statutory right of withdrawal, Midbec Tapeter offers a voluntary return policy for 30 days from the date you receive your item.

The voluntary right of return applies to products that meet the following conditions:

• Returns must be reported to us in advance
• The product must be unopened, unused, and undamaged
• The product must be in its original packaging
• All affected rolls of wallpaper must be in saleable condition
• The customer is responsible for return shipping costs

Unannounced returns are not accepted under the voluntary 30-day return policy.

If you'd like, you can use our return label. In that case, 100 SEK , including tax, will be deducted from your refund to cover the return shipping costs.

The voluntary right of return does not limit your statutory right of withdrawal or right to file a complaint.

How to Request a Return

Send an email to [email protected] and include the following information

• Order number:
• Item number:
• Number of rolls or products to be returned:
• Reason for return:

Please select the reason that best applies:

1. ordered too many rolls
2. Wrong item ordered
3. The color did not meet expectations
4. The pattern was perceived differently than expected
5. The product was perceived differently than on the website
6. another reason

Once we have received your return request, we will send you a return confirmation via email, including instructions and, if applicable, a return label.

Refunds for Returns

Refunds will be issued once we have received and approved the return.

The product's value will be refunded using the same payment method used for the purchase, unless otherwise agreed.

Any original shipping costs will not be refunded for voluntary returns beyond the statutory right of withdrawal.

Buy through a retailer

If you purchased the product through one of our retailers—and not directly from midbectapeter.com—returns, the right to cancel, and complaints should be handled through the store where the purchase was made.

Complaint

If you notice any defects in your wallpaper—such as printing errors, color discrepancies, misalignments, damage to the roll, or other issues—please contact our customer service at [email protected]

If the defect is determined to be a manufacturing defect, we will replace the product with a new, defect-free item or resolve the matter in another manner in accordance with the Consumer Sales Act.

The right to file a complaint is valid for up to three years from the date of purchase. Complaints must be filed within a reasonable time after the defect is discovered. Complaints filed within two months of the defect being discovered are always considered to have been filed within a reasonable time.

If a complaint is approved, we will handle the issue in accordance with the Consumer Sales Act. This may involve repair, replacement, a price reduction, or a refund, depending on the circumstances. If a complaint is approved, we will cover the necessary shipping costs.

Inspect the product before installation

We always recommend that you inspect the wallpaper carefully before hanging it.

Be sure to check the following in particular:

• The part number is correct
• The batch number is correct
• The number of rolls is correct
• the product has no visible printing errors
• the product has no visible damage
• The color and pattern match the order

If a visible defect is discovered, installation should be stopped immediately and our customer service should be contacted.

If the wallpaper is installed even though a visible defect should have been detected before or during installation, this may affect the assessment of the claim and any compensation.

Defects that are not normally attributable to the product

Certain problems are usually caused by the substrate, adhesive application, handling, or installation and are therefore not normally considered product defects.

This may include, for example:

• bubble formation
• edge raising
• gaps in joints
• improper gluing
• insufficient preparation of the substrate
• damage caused during installation

Each complaint is assessed on a case-by-case basis based on the product, the description of the defect, photos, and other circumstances.

How to File a Complaint

In order for us to process your complaint, please include the following information in your email:

• order number
• item number
• batch number, if available
• number of rolls involved
• description of the error
• clear photos showing the defect
• images of the label, item number, and batch number
• information on whether or not the wallpaper has been hung

Send the information to [email protected]

Wallpaper colors and product images

Colors may appear different depending on the screen, lighting conditions, settings, photography, and color batch.

We always try to depict our products as accurately as possible on our website, but we cannot guarantee that the color in the online product images will exactly match the actual wallpaper.

We therefore recommend that you order a wallpaper sample before placing an order for wallpaper, especially if color, texture, or pattern matching are key factors in your decision.

Please note that different batches/dye lots may vary slightly. We therefore recommend that you order a sufficient number of rolls at the same time.

Personal Information

When you make a purchase on the website, we process your personal information in order to fulfill your order, deliver your items, and provide you with relevant customer service.

Your personal information may be used, among other things, to:

• process and ship your order
• communicate with you regarding your purchase
• Provide support if you contact us
• handle returns, complaints, and refunds
• improve the website's features and user experience
• tailor information, offers, and content in accordance with applicable rules

The processing is carried out in accordance with applicable data protection laws.

For more information about how we process your personal data, please see our Privacy Policy. Information about cookies and similar technologies can be found in our Cookie Policy.

Force Majeure

Midbec Tapeter is not liable for delays or failure to perform resulting from circumstances beyond our reasonable control.

Such circumstances may include, for example:

• natural disaster
• fire
• regulatory decision
• new or amended legislation
• labor dispute
• war
• transportation disruptions
• delivery disruptions at a subcontractor
• technical problems
• any other comparable event that could not reasonably have been foreseen or avoided

In such an event, Midbec Tapeter’s obligations shall be suspended for as long as the impediment persists.

Disputes and ARN

If you have a complaint about a product or a purchase, we ask that you first contact our customer service at [email protected]. If we cannot reach an agreement, you, as a consumer, may contact the Swedish National Board for Consumer Complaints (ARN).

Midbec Tapeter follows ARN's recommendations.

The National Board for Consumer Complaints (ARN) adjudicates disputes between consumers and businesses. The ARN’s decisions are recommendations on how the dispute should be resolved.

ARN Contact Information:

The National Board for Consumer Complaints
P.O. Box 174
101 23 Stockholm

You can also contact your local consumer advice office for guidance.

Applicable Law

These terms and conditions of purchase shall be interpreted in accordance with Swedish law. Mandatory consumer protection laws always apply to consumers.

Changes to the Terms and Conditions of Purchase

Midbec Tapeter reserves the right to update these terms and conditions of purchase as needed. The version that applies to your purchase is the version that was published on the website at the time the purchase was made.

Last updated: June 4, 2026